Dr. Carla Sandy on Patient Access to Mammography


[♪♪♪] My name is Dr. Carla Sandy, I’m an obstetrician and a gynecologist, and I have been with the Mid-Atlantic
Permanente Medical Group for 14 years. One thing we do in the Mid-Atlantic
Permanente Medical Group is that we’re always looking for ways,
how can we be better, how can we be more efficient, how can we streamline
our processes for our patients so that, to them, it’s seamless? One example that I definitely can think of
is the way we’ve streamlined our access to mammography. I had a patient earlier this year
who came in to see me, she came in, she was having some
stomach pain/abdominal pain, and so I saw her for that. And while I was seeing her for that,
I noticed, as I was in the chart, that she was overdue
for her mammogram. Through our electronic medical record,
I was able to pull up the schedule and I said,
“I can get you done in 10 minutes. Can you go in 10 minutes? It’s only another 30
minutes out of your day”. She said, “absolutely”. Unfortunately, in her case,
there was an abnormality. So when she had that abnormality
on her mammogram, something was seen. She immediately had
the next set of testing. She had a biopsy within 24 hours. She, unfortunately,
did have a diagnosis of breast cancer, and that was diagnosed
within about 72 hours of me actually sending
her to get a mammogram. Within a week,
she was at a most high specialty clinic where she went to the clinic
and all the specialists came to her, and she did not have to go
to multiple places. And she met with the oncologist
and the pathologist, and she met with the plastic surgeon. And from the time I ordered
her mammogram to her surgery, was about 14 to 16 days. And she came to see me
about eight months later, and she said to me,
“thank you for saving my life”. I mean, that’s why I do what I do. [♪♪♪]

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